We want you to be happy with your purchase from Maiden Avenue. If you are not 100% happy, we will offer you a store credit within 14 days of purchase.
Should the product be available for exchange we are more than happy to do that however, it will be your responsibility to ensure your item is sent back to us as soon as possible to avoid disappointment.
If the item you bought it out of stock a store credit will be automatically issued to you.
Please note SALE ITEMS CANNOT be returned.
Your credit note will be processed on the same business day, or next, that we receive it back. Credit notes are in the form of an email to you with a DISCOUNT CODE for our website.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
* Gift cards
* Any item that is returned more than 14 days after delivery
* Sale Items
* Earrings due to hygiene
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please send any returns to
565 Box Road
Jannali NSW 2226
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. We take no responsibility for items that are returned to us and lost in the mail.